Techniques for establishing a communication handoff threshold using user feedback

ABSTRACT

Examples are disclosed for acquiring user feedback and implementing statistical modeling techniques to enable a handoff profile for a dual-mode hybrid mobile device. In some examples communication link handoff logic may be executed by the processor component to receive user feedback during a voice call mediated by a call server, the voice call between a hybrid mobile device and another communication device, the user feedback pertaining to one or more Voice-over Internet Protocol (VoIP) communication link parameters for the communication link between the hybrid mobile device and the call server. The VoIP communication link parameters are statistically modeled based on the user feedback and a handoff profile is established for the hybrid mobile devices, the handoff profile operative to establish criteria for switching the VoIP communication link to an alternate communication link.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a continuation-in-part of U.S. application Ser. No.14/487,484 filed Sep. 16, 2014 entitled “Techniques for Establishing aHandoff Profile Using User Feedback” which is a continuation of U.S.application Ser. No. 14/287,269 filed May 27, 2014 entitled “Techniquesfor Establishing a Handoff Profile Using User Feedback”.

TECHNICAL FIELD

Examples described herein are generally related to techniques forestablishing and executing a handoff profile for a dual networkcommunication device operable on multiple telecommunications networks.

BACKGROUND

Mobile telephony devices utilizing wireless communication protocols areubiquitous. Many of these devices utilize one of the competing cellularnetworks (e.g., GSM or CDMA) to place and receive telephone calls toother telephony endpoint devices. A telephony endpoint device mayinclude another mobile telephony device on the same or another cellularnetwork, a Voice-over-IP (VoIP) telephony device, and/or a plain oldtelephone service (POTS) telephony device. Each of these telephonyendpoint devices may use a different access network but all areinterfaced at some point to allow for communication among the differentnetworks.

Recently, there has been introduced another type of mobile telephonydevice, one that is capable of utilizing multiple different networksdepending on the current location or network conditions pertaining tothe mobile telephony device. Such a mobile telephony device may becharacterized as a hybrid mobile device due to its capability of makingand receiving telephone calls on at least two distinct networks. Somehybrid mobile devices include the ability to start or establish atelephone call on one network (e.g., an IP based VoIP network over awireless fidelity (WiFi) connection) and handoff the call to a secondnetwork (e.g., a cellular network) when conditions on the originalnetwork degrade. Such a handoff may occur, for instance, when the mobilehybrid device moves out of range of the IP based WiFi access point.Rather than dropping the call, the hybrid mobile device, in conjunctionwith the a network based server, may switch to a cellular connectionprior to severing the WiFi VoIP connection thereby ensuring that thehybrid mobile device stays connected to the other telephony endpoint andthe call is not dropped.

Determining when to initiate the handoff to avoid dropping a call canvary based on a number of factors, including but not limited to networkconditions, signal strength, location and the like and is typically setbased on manufacturer or carrier default settings. Incorporating userfeedback and/or historical data with respect to actual call quality andnetwork conditions into this determination may improve the userexperience and the device and network performance. As such, describedherein are methods, systems, and techniques for establishing a handoffprofile based on various communication link parameters using userfeedback.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 illustrates an example block diagram for a networked environment.

FIG. 2 illustrates an example block diagram for a call server.

FIG. 3 illustrates an example block diagram for a hybrid mobile device.

FIG. 4 illustrates an example block diagram for a communication sessionhandoff.

FIG. 5A illustrates an example of a first operating environment.

FIG. 5B illustrates an example of a second operating environment.

FIG. 6A illustrates an example of a first logic flow.

FIG. 6B illustrates an example of a second logic flow.

FIG. 6C illustrates an example of a third logic flow.

FIG. 6D illustrates an example of a fourth logic flow.

FIG. 6E illustrates an example of a fifth logic flow.

FIG. 7A illustrates an example of a sixth logic flow.

FIG. 7B illustrates an example of a seventh logic flow.

FIG. 7C illustrates an example of an eighth logic flow.

FIG. 7D illustrates an example of a ninth logic flow.

FIG. 8 illustrates an example of a storage medium.

DETAILED DESCRIPTION

The embodiments described herein disclose systems and methods forintelligently incorporating user feedback and/or historical data toestablish a handoff profile based on various communication linkparameters to enhance communication sessions between or amongcommunication devices. The systems and methods of the invention may beembodied in and performed by communication devices, call servers andother devices, and software instructions executed by some or all of suchdevices, as will be explained in detail below. The different types ofnetworks contemplated herein include, for example, cellular mobilenetworks, the public switched telephone network (PSTN), and datanetworks, such as the Internet or other IP-based networks, includingwide area networks, local area networks, and combinations thereof.

As used herein the term “communication session” is meant to generallyindicate any one-way or two-way exchange of information between two ormore communication devices. Communication sessions may include voice,data, video, and multimedia communication sessions, or any other type ofdata communication sessions or messaging exchanges. As used herein, theterm “communication link” is intended to mean a physical or logicalchannel that connects two or more devices. A communication link may be asignaling link or a media link. In this context, a communication sessionmay be established via one or more communication links. One or moremedia streams may be transmitted over a communication link. A callserver may be situated between communication devices thereby making thecall server an endpoint in a communication link. The call server may behosted within an IP network such as, for instance, the Internet or aLAN/WAN accessible to the Internet.

The convergence of and inter-operation among different types of networktechnologies (e.g., heterogeneous network inter-operability) blurs theline between various distinct networks. This disclosure discusses accessnetworks that may be characterized as the portion of a communicationnetwork that connects subscriber communication devices to a serviceprovider's core network. An access network may also be referred to asthe interface between the communication device and the network. Anothertype of interface may be the interface between networks. That is, theinterface necessary to facilitate seamless communication from onenetwork to another.

Therefore, references herein to a communication device capable ofconnecting to or communicating via a mobile carrier network refer to acommunication device equipped with a cellular transceiver for wirelesscommunication with base stations and other mobile carrier network accesspoints. Similarly, references herein to a communication device capableof connecting to or communicating via a data network refer to acommunication device equipped with a transceiver or other networkinterface for wireless communication (e.g., 802.11) with a router orother data network access point. One particular communication device maybe characterized herein as a wireless handset. A wireless handset mayinclude multiple RF transceivers, one of which may be operable toconnect to an access network for a mobile carrier network (e.g.,cellular network) and another of which may be operable to connect to anaccess network for an IP data network (e.g., 802.11) or combinationsthereof.

FIG. 1 illustrates an exemplary networked environment 100 forimplementing certain exemplary embodiments described herein. Thenetworked environment 100 may include multiple distinct inter-connectednetworks such as, for instance, a large scale internet protocol (IP)network (e.g., the Internet) 101, one or more IP based local areanetworks or wide area networks (LAN/WAN) 122, mobile carrier networks110, and the PSTN 108. While these distinct networks utilize differentprotocols and signaling schemes, there are various interfaces that allowfor the seamless transition of voice and data (including text, audio,and video) such that various communication endpoints may communicatewith one another over one or more of these inter-connected networks.

The PSTN 108 can be characterized as a circuit switched point-to-pointcommunication network in which a physical connection between theendpoints is maintained for the duration of the connection. The PSTN 108may also be referred to as the legacy telephone network as it is thebackbone infrastructure for connecting endpoints comprised of Plain OldTelephone Service (POTS) phones 116.

Mobile carrier networks 110 (sometimes referred to as cellular networks)may come in different varieties based on the radio transmission scheme125 between a communication device known as a wireless handset (e.g.,mobile or cellular phone) 114 and the mobile carrier network basestation 112 that is in communication with the wireless handset 114. Twosuch radio transmission schemes are the Global System for MobileCommunication (GSM) and Code Division Multiple Access (CDMA). Theseradio transmission schemes are incompatible with one anothernecessitating an intervening interface to allow communication betweenendpoints on either network. In addition, each network may operate overa specific frequency ranges. Often, there may even be an interveningnetwork such as the PSTN 108 between two distinct mobile carriernetworks 110. Each mobile carrier network 110 includes an interface tothe PSTN 108 such that calls crossing that interface can be handled bythe receiving network whether it is a mobile carrier network 110 or thePSTN 108.

Various mobile carrier network operators base their network on one ofthe radio transmission schemes 125 and provide service to wirelesshandsets 114 using that radio transmission scheme 125 over a definedfrequency band. For example, a wireless handset 114 wirelesslycommunicates with a base station 112 that serves as an access network tothe mobile carrier network 110. The base station 112 authenticates andauthorizes the wireless handset 114 to the mobile carrier network 110and, in conjunction with other equipment within the mobile carriernetwork 110, manages calls to and from the wireless handset 114. Themobile carrier network 110 provides connectivity for any wirelesshandsets 114 capable of cellular transmission that are physicallylocated within range of the mobile carrier network 110. The range of amobile carrier network 110 depends in part on an amplification, power,and/or energy associated with the antennas comprising cellular basestation, wireless handsets 114 and the like. As the wireless handset 114moves toward the outer range of the mobile carrier network 110, thestrength of the cellular signals degrade.

Similarly, an IP based data network 122 like the Internet 101 mayprovide wireless connectivity to wireless handsets 114 within range ofan IP access point 120. For instance, an IP access point 120 may providewireless connectivity using any of the 802.11 WiFi standards and/or anyother type of IP based connectivity standard. As will be appreciated bythose of skill in the art, a wireless handset 114 may experience astronger connection signal when located closer to an IP access point 120than when located further away from the IP access point 120. Thus, thestrength of the wireless data connection may fade as the wirelesshandset 114 moves away from an IP access point 120.

There may also be one or more alternative networks 115 that may provideaccess to the Internet 101 for a hybrid mobile device 124 or otherwireless handset devices 114. One such alternative network 115 may becharacterized as a WiMAX network operable over the 802.16 wirelessprotocol standard. Another such alternative network 115 may becharacterized as a whitespace network. A whitespace network may utilizeRF spectrum that is shared with television broadcasters. The televisionbroadcasters do not necessarily utilize all the spectrum allocated tothem to broadcast their video signals. The unused spectrum may be tappedinto to provide an alternative RF access point to an alternative network115 that can interface with the Internet 101.

The collection of IP based data networks illustrated in FIG. 1 such asLAN/WANs 122, and the Internet 101 all run on a packet based datatransfer protocol characterized as packet switching. Packet switchingessentially chops up a data stream (e.g., text, voice, data) intosegments and transfers them across an IP network to a destination wherethe packets are re-assembled into the original data stream for output.Voice over IP (VoIP) is a specialized subset of IP packet basedcommunication directed to IP telephony. End user devices 118 utilize anIP access point 120 to access the larger IP network. The IP access point120 may be wired, wireless (e.g., WiFi), or a combination wired/wirelessaccess point such as those illustrated in FIG. 1. A VoIP communicationdevice 118 may communicate with an IP access point 120 to gain access tothe larger IP network 101 and other communication devices. The VoIPcommunication device 118 has been illustrated as a wireline type devicebut may just as easily be a wireless device communicable with the IPaccess point 120 over, for instance, one or more of the 802.11protocols.

In certain embodiments, mobile carrier network(s) 110 include cellularnetworks or portions of cellular networks based on GSM, LTE, CDMA,and/or any other cellular network standards. IP based data networks 122,101 include, for example, the Internet, one or more intranets, wide areanetworks (WANs), local area networks (LANs), and the like, portions orall of which may be wireless and/or wired. For instance, an IP baseddata network 122, 101 may be a wireless network or a portion of awireless network implemented using an IEEE 802.11 standard, WiMAX,and/or any other wireless data communication standard. As is known inthe art, the resources the various networks 108 (PSTN), 110 (MobileCarrier), 122, 101 (IP Based) may interface with the call server 102through gateway devices, routers and/or other appropriate devices (notshown). Similarly, the wireless handsets 114 may interface with thevarious networks 108 (PSTN), 110 (Mobile Carrier), 122, 101 (IP based)and alternative networks 115 through appropriate access points 111, 120(some not shown).

As one may surmise, it is far less complicated when both communicationdevices in a communication system utilize the exact same network. Forinstance, POTS phone to POTS phone would communicate over the PSTN onlywhile a GSM wireless handset to another GSM wireless handset of the samemobile service provider may be handled within the mobile carriernetwork. Lastly, a VoIP phone calling another VoIP phone would stayexclusively on a packet based series of networks like LAN/WANs, 122and/or the Internet 101.

Things get more complicated when the communication devices areassociated with different networks. For instance, a POTS phone placing acall to a wireless handset or a VoIP phone calling a POTS phone. Inthese scenarios, and others, there is an interface between the networksthat serves to resolve any differences so that a communication sessionmay be connected and maintained. As described above there may be anintervening network between two endpoint networks. For instance, eachmobile carrier network 110 includes an interface to the PSTN 108 suchthat calls crossing that interface can be handled by the receivingnetwork whether it is a mobile carrier network 110 or the PSTN 108.Similarly, each VoIP service provider on an IP packet based network 122,101 includes an interface to the PSTN 108 such that calls crossing thatinterface can be handled by the receiving network whether it is an IPpacket based network 122, 101 or the PSTN 108. Thus, the PSTN 108 servesas a common routing network for endpoint communication devices that areassociated with other networks. It is possible to create a VoIPinterface such that IP packet based networks 122, 101 can interfacedirectly with mobile carrier networks 110.

There is one aspect that each network (e.g, PSTN 108, VoIP 101, 122 andmobile carrier 110) has in common that facilitates communicationsessions among communication devices native to the various networks. Thecommonality is that each communication device has a unique telephonenumber (TN) as an identifier. The format of the telephone number isidentical regardless of the network in use. In North America, forinstance, the TN is a ten-digit number. Each communication device inNorth America is associated with a 10-digit telephone number thatsubscribers ‘dial’ to reach other subscribers no matter the network theother subscriber uses. Thus, users of communication devices need notworry about how to reach another user because all communication deviceskey off an associated telephone number. From the user's perspective, itis up to the networks to resolve any connection issues and allow callsto be connected so that a communication session may occur. For the mostpart, these network differences have been resolved on an industry widescale and it is relatively routine to place and connect calls betweenendpoints regardless of their native networks.

Each network service provider may provide equipment (communicationdevices) and service plans to its subscribers. These service plans canvary greatly in cost depending on the expected use of network resources.In addition, some service plans may bundle data and voice services inthe cost of the service plan. This is often the case for mobile carriernetwork 110 subscribers since the ability to access data networks suchas the Internet on a mobile device is a desired service. This isespecially the case when a WiFi data connection is out of range. As aresult, bundled voice and data services can place a significant burdenon the mobile carrier network resources that can lead to userestrictions for bundled voice/data plans.

One approach that addresses the mobile network congestion problem is acommunication device that may be characterized as a hybrid mobile device124. The hybrid mobile device 124 may be associated with networkinfrastructure that defaults telephony services to a WiFi connection 123using, for instance, VoIP over an 802.11 protocol via an IP access point120. The hybrid mobile device 124 may default to WiFi mode whenavailable and may only switch to a mobile carrier network 110 connectionvia a radio transmission scheme 125 to a basestation 112 (cellular mode)when the WiFi connection 123 is lost, is unavailable or degrades inquality to the point that the connection can no longer support telephonyservices. As it pertains to data, this heterogeneous network switchingmay be referred to as WiFi offloading. For telephony services, however,such a soft handover between heterogeneous networks is a more dauntingand complex process.

One implementation of a soft handover of a voice call betweenheterogeneous networks involves associating two telephone numbers to ahybrid mobile device 124. A first telephone number may be characterizedas a ‘data’ telephone number that is based on a VoIP telephony scheme.The second number may be characterized as a ‘mobile’ telephone numberthat is used in conjunction with a radio transmission scheme 125associated with a mobile carrier network 110. The subscriber may only beaware of the data number and not have actual knowledge of the mobilenumber. For all intents and purposes, the subscriber places and receivescalls using the data telephone number. To reach the subscriber, a secondcommunication device would dial the subscriber's data telephone number.

When the hybrid mobile device 124 is connected with an IP access point120, telephony services and functions are handled using VoIP. To dialout, the subscriber dials the telephone number of the intendedrecipient's communication device. The intelligence within the hybridmobile device 124 recognizes that the subscriber is attempting to placea call and notes the telephone number entered. The call from the hybridmobile device 124 is routed to a call server 102 hosted in an IP basednetwork 101 such as the Internet and establishes a first communicationlink. The call server 102 then determines the intended telephone numberthat was dialed by the subscriber and places a call to the communicationdevice associated with that telephone number (called communicationdevice). Upon connecting the second communication link between the callserver and the called communication device, the call server 102 joinsthe first communication link with the second communication link tocreate a full-duplex communication session between the hybrid mobiledevice 124 and the called communication device.

The communication session will generally stay active until one of therespective communication devices terminates the call. Sometimes,however, the hybrid mobile device 124 may experience a loss of servicewith or degradation to the WiFi connection. This commonly occurs if thehybrid mobile device 124 moves out of range of the IP access point 120or the quality of the connection with the IP access point 120 otherwisedegrades. In such a scenario, it is necessary to handoff or hand overthe call over to the mobile carrier network 110 to avoid terminating thecommunication session. This may be accomplished by creating a thirdcommunication link between the call server 102 and the hybrid mobiledevice 124. The third communication link, however, may be routed throughthe mobile carrier network 110 to the hybrid mobile device 124. When thefirst communication link is lost or is significantly degraded, it may beseamlessly replaced by the third communication link such that the callserver 102 bridges or connects the third communication link with thesecond communication link to maintain the communication session.

Determining when to handoff the call to the mobile carrier network 110may be based on any number of suitable factors. In a typicalimplementation, a manufacturer, carrier or network provider maydetermine a default set of connection characteristics below which aconnection is handed off from the IP network 101 to the mobile carriernetwork 110. This default approach, however, may not take into accountthe differences between user expectations regarding connection quality,differences in networks configurations and performance capabilities, anddifferences between devices used to establish the connection on behalfof a user (e.g. different mobile devices). Based on these and otherfactors, as described in more detail below, it may be advantageous toincorporate user feedback into the algorithm used to determine when thehandoff from the IP network 101 to the mobile carrier network 110 (or analternative network 115 via an alternative network access point 111 or adifferent WiFi IP access point 120 for which network conditions may bemore favorable) is required.

On inbound calls to the hybrid mobile device 124, a callingcommunication device dials the data number of the hybrid mobile device124. This initiates a connection to the call server 102 as the datanumber is automatically routed to the call server 102. The call serverthen establishes a first communication link with the callingcommunication device. The call server 102 then establishes a secondcommunication link with the hybrid mobile device 124. The call serverdefaults to WiFi mode in attempting to establish the communication linkwith the hybrid mobile device 124. If the hybrid mobile device 124 isnot currently connected to an IP access point 120 and is thereforeinaccessible via VoIP over WiFi, the call server will switch to cellularmode. In cellular mode, the call server will establish the secondcommunication link over the mobile carrier network 110. This cannot bedone, however, using the hybrid mobile device's 124 data number sincethat number is unknown to the mobile carrier network 110. To establishthe second communication link between the call server 102 and the hybridmobile device 124, the call server accesses a translation table within adatabase that includes data/mobile number pairs in which each pair maybe associated with a hybrid mobile device 124. In this case, the callserver will lookup the data number and have a mobile number returned.The call server 102 may then establish the second communication link bydialing the mobile number and establishing a connection to the hybridmobile device 124. The call server may then join the first and secondcommunication links to create the full-duplex communication sessionbetween the calling device and the hybrid mobile device 124.

The communication session will stay active until one of the respectivecommunication devices terminates the call. While the communicationsession is in progress, the hybrid mobile device 124 may re-establish aWiFi connection. In such a scenario, it may be desirable to hand thecall over to the VoIP network to reduce the burden on the mobile carriernetwork 110. This may be accomplished by creating a third communicationlink between the call server 102 and the hybrid mobile device 124. Thistime the third communication link may be routed over the VoIP network101, 122 via an IP access point 120 to the hybrid mobile device 124.When the third communication link is sufficiently established, it mayseamlessly replace the first communication link such that the callserver 102 bridges or connects the third communication link with thesecond communication link to maintain the communication session.

In another outbound calling scenario, the hybrid mobile device 124 maynot have an initial connection via WiFi to a packet based VoIP network122, 101 or the WiFi connection may not be sufficiently good. Anoutbound call to a destination telephone number is established over themobile carrier network 110 using the mobile number associated with thehybrid mobile device 124. For caller ID purposes, however, the callingnumber is the data number associated with the hybrid mobile device 124.The call is again routed to and through the call server 102. The firstcommunication link is between the hybrid mobile device 124 and the callserver. This is accomplished by having the hybrid mobile device 124automatically place a call to the call server 102 using one of the poolof telephone numbers associated with the call server. Just prior to thecall, the hybrid mobile device 124 may utilize the mobile carriernetwork's data services to send a message to the call server 102. Themessage to the call server 102 may contain the mobile and data numbersof the hybrid mobile device 124 and the destination telephone numbersuch that when the call server 102 receives the call from the hybridmobile device 124 using the mobile number, it can place a call to thedestination telephone number and substitute the data telephone number inthe caller ID field. Upon establishing the second communication link,the call server 102 may then join the first and second communicationlinks to create the full-duplex communication session between the hybridmobile device 124 and the destination device.

FIG. 2 is a block diagram illustrating some of the functions of the callserver according to one or more embodiments described herein. The callserver 102 may comprise, for example, a server computer or any othersystem having computing capability. The schematic block diagram showsthat the call server 102 may include at least one processor component103 (“processor 103” hereinafter), at least one communication interface109 (e.g., a network interface card or the like), and a data storagecomponent 105, each of which is coupled to a local interface 113. Thelocal interface 113 may comprise, for example, a data bus with anaccompanying address/control bus or other bus structure as can beappreciated. Stored in the data storage component 105 are a memory 107and multiple components 102 a-102 c (e.g., software applications) thatare executable by the processor 103 and that provide at least some ofthe functionality of the call server 102.

Alternatively, a plurality of call servers 102 may be employed and maybe arranged, for example, in one or more server banks or computer banksor other arrangements. For example, a plurality of call servers 102together may comprise a cloud computing resource, a grid computingresource, and/or any other aggregated or distributed computingarrangement. Such call servers 102 may be located in a singleinstallation or may be distributed among different geographicallocations. For purposes of convenience, the call server 102 isillustrated in FIGS. 1 and 2 and referred to herein in the singular.Even though the call server 102 is referred to in the singular, it isunderstood that a plurality of call servers 102 may be employed invarious arrangements as described above.

The communication interface(s) 109 may include a voice-over-IP (VoIP)interface 106 adapted to exchange IP based telephony signaling (e.g.,SIP) and/or media data with other IP network devices using a VoIPprotocol. Another communication interface 109 may be a PSTN interface104 adapted to convert incoming PSTN audio data to VoIP audio data andconvert outgoing VoIP audio data to PSTN audio data. Still anothercommunication interface 109 may be an IP data interface 117 adapted toexchange IP data with other IP network devices. This may include IP dataexchanged with a mobile wireless handset 114, 124 over an intermediatemobile carrier network 110. Yet another communication network interface109 may be directed toward an alternative network 115 adapted toexchange data with a wireless handset 114 or a hybrid mobile device 124.Examples of alternative network(s) 115 may include, but are not limitedto, WiMAX and whitespace. A whitespace network may be characterized asone that utilizes frequency spectrum that is overlapping with that ofbroadcast television frequency spectrum.

The call server 102 may further include several inter-operable softwaremodules operable with application programming interfaces (APIs) 121 andcommunication interfaces 109 and configured to intelligently manage thecommunication session. These software modules may include abridge/routing module 102 a, an intelligence module 102 b, and a handoffmodule 102 c. The aforementioned software modules have functional namesfor convenience and ease of reference. These functional names should notbe construed as limiting to the various software modules individually orthe call server 102 as a whole. There may be functions performed by oneor more of the software modules in conjunction with the APIs 121 andnetwork communication interfaces 109 that achieve a stated purpose orgoal.

The bridge/routing module 102 a may be configured to physically orlogically connect communication links. The intelligence module 102 b maybe configured to monitor network conditions and receive communicationsession data from the hybrid mobile device 124 regarding its connectionwith the IP access point 120 so as to intelligently determine the needfor a soft handoff to the mobile carrier network 110. Communicationsession data may refer to any data relating to a communication sessionor its constituent communication link(s), such as, but not limited to,detected signal strengths, available networks, protocol and bufferstatistics and analysis, environmental and/or geographical factors, theperformance of access points and other network components, pastinteractions between or among communication devices, access points andother network components, context of conversations during voice calls,and other data points described herein. The call handoff module 102 cmay be configured to initiate a handoff from one communication link toanother communication link with the assistance of the bridge/routingmodule 102 a and the intelligence module 102 b. The details of the callhandoff procedure supported by the call handoff module 102 c, includingthe incorporation of user feedback, is described in more detail below.

More specifically, the bridge/routing module 102 a may cooperate withthe APIs and network interfaces to physically or logically connectcommunication links to initially establish a communication sessionbetween communication devices and/or to perform a handoff of at leastone communication link of a communication session from one network toanother network. A communication session may be, for instance, between ahybrid mobile device 124 and a second telephony endpoint (e.g., 114,116, 118). The handoff may be caused by an instruction or commandreceived from the call handoff module 102 c. The bridge/routing module102 a may be configured to physically or logically establishcommunication links, join communication links, and sever communicationlinks to a common or shared communication session based on commands orinstructions received from the call server 102.

The intelligence module 102 b may cooperate with the APIs and networkinterfaces to monitor and gather (receive) data pertaining to networkconditions and communication device connections with various networks.The data may then be intelligently processed to predict or determine theneed for a handoff of at least one communication link of a communicationsession. The data received by the intelligence module 102 b may alsoinclude out of band and/or out of network signaling from a communicationdevice to indicate that a handoff is needed. In such a case, theintelligence module 102 b may instruct the call server 102 to establisha new communication link via the bridge/routing module 102 a and theninstruct the call handoff module 102 c to initiate a handoff processonce the new communication link has been established.

The call handoff module 102 c may cooperate with the APIs and networkinterfaces to effect a handoff of a first communication link between thecall server 102 and the hybrid mobile device 124 to a secondcommunication link between the call server 102 and the hybrid mobiledevice 124. The call handoff module 102 c may receive data andinstructions from the intelligence module 102 b that indicates a handoffmay be needed imminently based on the degrading network conditionsassociated with the first communication link. The need may be determinedbased on a handoff profile established based on a handoff profile asdetermined by a statistical modeling technique that was applied to a setof multiple VoIP network parameter data acquired via some form of userfeedback. The call handoff module 102 c may then execute certaininstructions to establish a second communication link between the callserver 102 and the hybrid mobile device 124. Once the secondcommunication link has been established, the call handoff module 102 cmay instruct the bridge/routing module 102 a to join the secondcommunication link to the communication session with the other telephonydevice (114, 116, 118) prior to severing the first communication linkbetween the call server 102 and the hybrid mobile device 124.

The call handoff module 102 c may also include communication linkhandoff logic (CLH) designed to fit a statistical model pertaining tocall quality parameters of a media stream between a communication deviceand the call server 102. The call server 102 CLH logic may include, forexample, logic to establish a handoff profile based at least in part onuser feedback used to fit a statistical model to multiple VoIPcommunication link parameters indicative of communication link quality.

The call server 102 may execute various applications and/or otherfunctionality for, among other things, setting-up, managing andtearing-down communication sessions between communication devices 124and 114, 116, 118. Also, various data may be stored in a data storage105 via memory 107 of the call server 102. Data storage 105 illustratedin FIG. 2 may be representative of a plurality of data stores, as can beappreciated. The data stored in the data storage 105, for example, maybe associated with the operation of the various applications and/orfunctional entities of the call server 102.

FIG. 3 is a block diagram illustrating a hybrid mobile device 124according to one or more embodiments described herein. The hybrid mobiledevice 124 may include a processor component or processor(s) 305 forcontrolling the various components and functions of the hybrid mobiledevice 124. The hybrid mobile device 124 may also include multiple RFtransceivers such as, for instance, a WiFi transceiver 310, a cellulartransceiver 315, and an alternate transceiver 320.

The WiFi transceiver 310 may be operable to communicate with an IPnetwork access point 120 using one or more of the 802.11 wirelesstransmission protocols. Upon connection with an IP network access point120, the hybrid mobile device 124 may exchange IP data with servers orother computers that are connected with or communicable with theInternet 101 via LAN/WAN 122. This may include the call server 102 shownin FIG. 1.

The cellular transceiver 315 may be operable to communicate with amobile carrier network 110 for both voice and IP data communication. Onthe voice side, the mobile carrier network 110 may be based on GSM,CDMA, or other communication protocols while on the IP data side, themobile carrier network 110 may be based on, for example, GPRS, EDGE,EV-DO, HSPA-D, HSPA-U, LTE, UMTS-WCDMA, UMTS-TDD, eHRPD etc.

In one embodiment, the alternate transceiver 320 may be a WiMAXtransceiver that is operable to communicate with an IP network accesspoint using one or more of the 802.16 wireless transmission protocols.Upon connection with a WiMAX network access point, the hybrid mobiledevice 124 may exchange IP data with servers or other computers that areconnected with or communicable with the Internet 101 via WiMAX network115. This may include call server 102 shown in FIG. 1. In anotherembodiment, the alternate transceiver 320 may be a whitespacetransceiver that is operable to communicate with a whitespace networkaccess point. The whitespace network, in turn, may be communicable withthe Internet 101 to allow IP data communication between the hybridmobile device 124 and servers or other computers that are connected withor communicable with the Internet 115. This may include call server 102shown in FIG. 1.

The hybrid mobile device 124 may further include data storage 325,software applications 330, various user interface(s) 335 andcommunication link handoff (CLH) logic 340. The data storage 325 mayinclude, for example, one or more types of memory devices including, butnot limited to, flash memory usable for ROM, RAM, PROM, EEPROM, andcache. The software applications 330 may include, for example, one ormore software applications executable on or by the processor(s) 305including, but not limited to, web browsers, email applications,application specific data and/or audio/video applications, call handoffapplications, etc. The user interface(s) 335 may include, for example, adisplay, a touchscreen for soft-key input, speaker(s), microphone(s), akeyboard for hard-key input, and one or more buttons. The CLH logic 340may include, for example, logic to establish and execute a handoffprofile based at least in part on statistically modeled user feedbackregarding communication link quality.

FIG. 4 is a block diagram illustrating a communication session handoffbetween a hybrid mobile device 124 and a call server 102 utilizingdifferent networks 510, 520 according to one or more embodimentsdescribed herein. Once a call has been established between a hybridmobile device 124 and another communication device 410 with the callserver 102 acting as a bridge connecting the two communication devices,the communication session will stay active until one of the respectivecommunication devices terminates the call.

Sometimes, however, the hybrid mobile device 124 may experience a lossof service with or degradation to the original network 510 connectionused to establish the call. The original network 510 may be a mobilecarrier network 110 or an IP network 122/101. In such a scenario, it isnecessary to hand the call over (e.g., handoff) to an alternate network520 to avoid terminating the communication session. The alternatenetwork 520 may be the opposite of the original network 510. Forexample, if the original network 510 was an IP network 122/101, thealternate network 520 maybe a mobile carrier network 110 and vice versa.The embodiments are not limited to these examples. There may be otheralternate network(s) 520 that are neither mobile carrier network(s) 110or IP network(s) 122/101.

The handoff may be accomplished by creating an alternate communicationlink between the call server 102 and the hybrid mobile device 124. Thealternate communication link, however, will be routed through thealternate network 520 to the hybrid mobile device 124. When the originalcommunication link is lost or is significantly degraded, it may beseamlessly replaced by the alternate communication link such that thecall server 102 bridges or connects the alternate communication linkwith the communication link to the other communication device 410 tomaintain the communication session.

To establish the alternate communication link, the hybrid mobile device124 may initially send an out of band or even an out of network signalto the call server 102. A call between the hybrid mobile device 124 anda called communication device 410 by way of call server 102 may beinitially setup using the Session Initiation Protocol (SIP). IPaddresses and ports are exchanged and an audio (and/or video) codec isnegotiated for the exchange of media. Audio (and/or video) from bothends flows using the Real-time Transport Protocol (RTP) and the selectedcodec(s). Any further change in the call is accomplished using SIP(e.g., one party hangs up). The hybrid mobile device 124 may alsomaintain an open data channel with the call server 102 using, forexample, a protocol called Message Queue Telemetry Transport (MQTT).MQTT is an open message protocol for machine-to-machine communicationthat enables the transfer of telemetry-style data in the form ofmessages from pervasive devices, along high latency or constrainednetworks, to a server or small message broker. Pervasive devices mayrange from, for example, sensors and actuators, to mobile phones,embedded systems on vehicles, or laptops and full-scale computers.

The MQTT channel is not involved in the initial call setup. As long asthe communication device has some sort of network connection, the MQTTchannel is available. The impending handoff signal may be sent from thecommunication device to the server using this data channel. The MQTTchannel is out of band in the sense that it is not involved with theinitiation or destruction of a communication session (e.g., phone call).Nor is it in the path of the exchange of media between the hybrid mobiledevice 124 and the call server 102. Additionally or alternatively, theimpending handoff signal could be out of band in the sense that it usesan alternative such as, for example, a text message, white space, or LTEthat may be referred to herein as out of network signals.

The out of band or out of network signal may instruct the call server102 to initiate the process of establishing an alternate communicationlink between the hybrid mobile device 124 and the call server 102. Theout of band or out of network signal may be the result of the hybridmobile device 124 detecting poor or degrading original networkconnectivity or may be based on one or more other sensor inputsindicative of the impending need for a handoff. Once the out of band orout of network signal requesting establishment of an alternatecommunication link is received, the call server 102 may initiate thealternate communication link by first determining on what network theoriginal communication link is established. The call server 102 may thendial the hybrid mobile device 124 using the telephone number associatedwith the alternate network connection 520 to the hybrid mobile device124. The hybrid mobile device 124 may then automatically answer the callwithout user notification or intervention. The call server 102 may thenjoin the alternate communication link with communication link to theother communication device 410 to maintain the communication sessionbefore severing the original communication link between hybrid mobiledevice 124 and the call server 102. Alternatively, the hybrid mobiledevice 124 may sever the original communication link once the alternatecommunication link is established.

For example, if the original network connection 510 for the originalcommunication link is a VoIP based WiFi connection, the alternatecommunication link may be established over a mobile carrier network viaa cellular system. The hybrid mobile device 124 will have both a datatelephone number associated with, in this example, the original network510 and a mobile telephone number associated with the alternate network520. The alternate communication link may be routed over the alternatenetwork 520 by having the call server 102 send call establishmentsignaling to the hybrid mobile device 124. Since the hybrid mobiledevice 124 is currently connected to the call server on the originalcommunication link, the incoming new call signaling may be acted uponwithout notifying the user. For instance, the hybrid mobile device 124may not ring, vibrate, or display a call waiting message pertaining tothe incoming call from the call server 102. Rather, the hybrid mobiledevice 124 may automatically answer the new incoming call over thealternate network 520 based on a particular piece of information in thesignaling data that identifies the new call as being a handoff for thecurrent call. For example, the out of band or out of network signal sentby the hybrid mobile device 124 to the call server 102 may include aflag or data bits uniquely signifying a request to create an alternatecommunication link between the hybrid mobile device 124 and the callserver 102 and switch from the original communication link to thealternate communication link. In another embodiment, the call server mayuse a particular telephone number as the source number when signalingthe hybrid mobile device 124. The particular number may be dedicated tohandoff calls only.

The technique(s) described may work whether the original network 510 isan IP based VoIP network 122/101 and the alternate network 520 is acellular based mobile carrier network 110 or vice versa. In addition,there may be other types of non-cellular based network(s) that canfunction as the original network 510 or alternate network 520. Theembodiments are not limited to these examples.

The foregoing description relates generally to the process of handing acall off from an IP based VoIP network 101 to a cellular based carriernetwork 110 or an alternate network 520 (and vice versa). While thehandoff process itself is useful in improving the user experience anddecreasing network load by utilizing an IP based VoIP network 101 whenpossible, the determination regarding when to initiate the handoff andwhat parameters to analyze when determining that the handoff should beperformed is an area that can be improved. Currently, a devicemanufacturer, network carrier or other similar party in thecommunications chain assigns default handoff metrics. This process,however, does not account for personal user preferences, user tolerancefor communication link quality degradation, variations between differentnetworks and devices and the like. Therefore, in various embodiments itmay be advantageous to incorporate user feedback into the algorithm usedto determine when a handoff should occur for that user. In addition, alarger data set of user feedback may also be used to refine a default(or current) handoff profile. The embodiments are not limited in thisrespect.

In various embodiments, a communication link may be established betweena first communication device and a call server operable in an InternetProtocol (IP) based packet data network. In some embodiments, thiscommunication link may comprise an actual call. In other embodiments,this communication link may comprise a test call established for thepurpose of establishing user preferences regarding communication linkquality. In still other embodiments, the communication link may be asimulated test call performed over an Internet connection between aserver and a web browser or by a software application executing on auser's communication device.

During the course of the communication link (e.g. while thecommunication link is active), user feedback may be received indicatinga level of quality of the communication link. For example, as shown inFIG. 5A, the user feedback may comprise activation of one or moreinput/output (I/O) devices 502 of the first communication device (e.g.mobile device) 124. In the example 500 shown in FIG. 5A, a user 504 maypress and hold the down volume button 502 to indicate that the qualityof the connection link is not personally sufficient. In otherembodiments, as shown in FIG. 5B for example, the user feedback maycomprise interaction with a graphical user interface (GUI) element 556displayed on a touch sensitive display 554 of the first communicationdevice (e.g. mobile device) 124. For example, if the user is utilizingspeakerphone mode or a headset device (not shown), the user may haveaccess to the touch sensitive display 602 during the connection link. Inthese example, the user may be presented with a graphical user interfaceelement 556 that when pressed may indicate a personal evaluation ofinsufficient connection link quality as judged by the user. In stillother embodiments, while not shown, the user feedback may compriseactivation of one or more sensors of the first communication device(e.g. mobile device 124). For example, a user may be instructed to shakeor rotate the first communication device to indicate insufficientcommunication link quality as judged by the user, and one or moresensors of the first communication device, such as one or moreaccelerometers, may detect this movement. The embodiments are notlimited in this context.

In the case of an actual call (e.g. a connection between two users), theuser feedback may be provided in response to a loss of call/connectionquality to the point that the connection is no longer sufficient tosatisfy the user's call quality expectations. For example, a loss of afew packets may not bother some users while other users may find thisquality loss to be unacceptable. In the case of a test call or testcommunication link or a simulated communication link, one or morecommunication link parameters may be varied, regardless of the actualquality of the communication link, that affect the quality of thecommunication link to present varying communication link quality levels.Regardless of the type of connection, user feedback with respect tocommunication link parameters may be received in response to the changesin the quality of the communication link.

When user feedback is received, one or more communication linkparameters may be determined and recorded. For example, thecommunication link parameters may comprise one or more of receivedsignal strength (e.g. via a RSSI), jitter, latency, packet loss, linkspeed, link throughput or distance between the first communicationdevice and an IP access point. While a limited number and type ofcommunication link parameters are described for purposes ofillustration, it should be understood that the embodiments are notlimited in this respect.

In various embodiments, latency (e.g., delay) may comprise a one-waydelay between a source and destination. VoIP is a real-time applicationthat cannot tolerate long delays as the users will lose interactivity.According to the International Telecommunication Union—TelecommunicationStandardization Sector (ITU-T) recommendations, one-way delay followsthe following constraints: under 150 ms is acceptable; 150 to 400 ms isacceptable with limitations; and over 400 ms is unacceptable. In a VoIPtelephony system, voice packets are transmitted by RTP. RTP identifies avoice stream by its unique Synchronization Source Identifier (SSRC).Additionally, individual packets can be identified by the port numbers,sequence numbers and timestamps. The time difference of the same packetat source and destination results in its one-way delay.

Jitter comprises the variation in delay of successive voice packets.Jitter occurs because different packets suffer different delays in thenetwork. Jitter contributes in the overall delay of the voice packets.It is an estimate of the inter-arrival time of RTP packets and may bereferred to as the inter-arrival jitter. If R represents the arrivaltime of a packet and S represents the RTP timestamp, then theinter-arrival difference D(i,j) between two packets i and j can becalculated as follows:D(i,j)=(R _(j)−(S _(j) −S _(i))=(R _(j) −S _(j))−(R _(i) −S _(i))

Packet loss may also be a dominant factor in the loss of quality in aVoIP communication link. Packet loss is generally intolerable in timeconstrained applications like VoIP. Packet loss can be annoying becausevoice packets are carried by User Datagram Protocol (UDP) that does notretransmit lost packets. Packet loss may be due to congestion,interference, noise and buffer overflow at the receiver. A packetarriving after a certain scheduled play out time is also discarded.Packet loss can be mitigated using forward error correction (FEC) bytransmitting redundant information and interleaving the packets.Typically, packet loss up to 10% may be acceptable in VoIPcommunications.

In various embodiments, an increased distance between a hybrid mobiledevice 124 and an IP access point 120 may result in decreasedcommunication link quality. For example, the further a hybrid mobiledevice 124 is moved away from an IP access point 120, the lower thequality of the communication link. This decrease in quality can bemeasured, at least in part, based on signal strength via, for example, areceived signal strength indicator (RSSI). Other embodiments aredescribed and claimed. These and other communication link parameters maybe measured and recorded at the time (or shortly thereafter) userfeedback is received.

The one or more communication link parameters may be correlated to aloss of quality of the communication link in some embodiments. Forexample, when a user indicates that the quality of a communication linkhas degraded, the one or more communication link parameters may berecorded and associated with a loss of quality of a communication link.A handoff profile may be established based on the user tolerance levelsfor various communication link parameters. The handoff profile may bedetermined using a variety of statistical modeling techniques.

In various embodiments, a personalized handoff profile may comprise aminimum desired quality of the communication link for a voice call. Thecommunication link may be handed off to an alternate communication linkusing an alternate network while maintaining a connection between thehybrid mobile device 124 and the call server 102 when the quality of theoriginal communication link falls below that specified in the handoffprofile. For example, based on the user feedback described above, ahandoff profile containing a composite threshold level associated withindividual communication link parameters may be assigned to the hybridmobile device 124 at which the user provides the feedback. In thisexample, the handoff profile may be customized for a particular user oron a per user basis. In other embodiments, the handoff profile data maybe sent to one or more call servers 102 along with the handoff profiledata of other users to average the handoff profile data. The collectiveuser data may establish a community handoff profile that may be used asan initial default handoff profile for all subsequent users. In thisexample, the handoff profile data may be crowd sourced such that thedata comprises an average of different preferences, experiences andquality considerations across any number of users. The embodiments arenot limited in this respect.

For another embodiment, the handoff profile may comprise a statisticalmodel fit to a training set of VoIP network parameter data indicative ofvarious VoIP network communication link parameters. The statisticalmodel may be used to predict instantaneous VoIP channel quality usingnew samples of real-time VoIP parameter data. The VoIP parameter datamay include main-effect parameters, interaction parameters (two-way orhigher), or transformations of parameters. Some of these parametersinclude an RSSI between the hybrid mobile device and an IP access point,a link speed between the hybrid mobile device and an IP access point,jitter (e.g., the deviation from true periodicity of a presumed periodicsignal), number of dropped packets, the number of holes in a packetstream (e.g., if data is duplicated or lost, a hole may exist in thebyte stream), the average hole size, and the maximum hole size. Theaverage and maximum hole sizes depend on a time interval applied to thecalculation. Additional factors for the statistical model may beinteractions of two or more of the aforementioned parameters ortransformations of the aforementioned parameters, or a combination ofboth. For instance, the interaction of RSSI and number_of_holes may betreated as an independent parameter. Similarly, the interaction of RSSIand the natural logarithm of jitter, log(jitter), may be an independentparameter. The previous two examples are illustrative and notexhaustive. Other interactions and/or transformations of parameters,henceforth including interactions of possibly transformed parameters,may comprise a single parameter for use with the statistical models.

In another embodiment, the handoff profile may result in a raw score inwhich each communication link parameter and an associated weightingcoefficient contributes to the raw score. For example, jitter maycomprise 30% of the raw score while packet loss comprises 40%, andlatency 30%. A handoff may occur when the current raw score of a packetdata stream falls below a threshold raw score of a training data set.The threshold raw score may be determined based on user feedback to thetraining set of data. The scenario above is purely exemplary. Othercombinations, coefficients, percentages, and rankings of thecommunication link parameters with respect to a raw score and thresholdmay be implemented.

A hybrid mobile device 124 as described herein may include a mechanismto force a manual handoff from an IP network 122 to a mobile carriernetwork 110 (e.g., cellular network) in some embodiments. In theseembodiments, in response to receiving a request to handoff thecommunication link to an alternate communication link using an alternatenetwork such as a mobile carrier network 110, one or more communicationlink parameters may be determined and the handoff profile may beestablished based on the request. For example, rather than requestingspecific feedback from a user during a call, the system may use therequest for a manual handoff as the feedback to capture the informationneeded to establish and/or update the handoff profile. In thisembodiment, the values of the communication link parameters may berecorded at the time of manual handoff request and treated as userfeedback for creating a handoff profile. Subsequent calls exhibitingcommunication link parameters like those at the time of the manualhandoff request may initiate an automatic handoff.

In other embodiments the call server may include logic operable tosimulate a test call with a user via a web browser. For example, priorto purchasing a hybrid mobile device 124, a user may have the option ofestablishing a test call via a tablet computing device, laptop or othersimilar computing device to determine or estimate the call quality thatwould be expected should the user decide to purchase a hybrid device. Inthese examples, a user may have the opportunity to place a test callover a home network and over a work network to ensure that the mostcommonly used IP networks provide sufficient call quality for VoIP callsprior to incurring the expense of purchasing a hybrid mobile device 124.

In another embodiment, the call server 102 may simulate the effects ofthe various communication link parameters and solicit user feedback. Forexample, the call server may establish a communication link with thehybrid mobile device 124 by creating an actual phone call with theuser's hybrid mobile device 124. The phone call may be established bythe user by calling a pre-determined telephone number associated withthe call server 102 and reserved for call quality evaluation purposes.In another embodiment, the user may select an option from a hybridmobile device 124 based software application that is directed toevaluating call quality. In selecting the option via a graphical userinterface (GUI), a phone call is made to the pre-determined telephonenumber or an instruction is sent to the call server 102 to call theuser's hybrid mobile device 124. Once the call is established, the callserver 102 may create an audio media stream and intentionally introducediminishing quality for parameters like packet loss, jitter, latency,etc. The call server 102 may request that the user indicate when aparticular communication link parameter has degraded to the point that ahandoff is desired. This may be achieved through a graphical userinterface (GUI) interaction of some sort. The call server 102 and/or thehybrid mobile device 124 may then create a default handoff profile forthe user based on the feedback. The handoff algorithm may then beadjusted for that user and implemented for the hybrid mobile device 124.This procedure may be repeated by the user as often as desired.

In another embodiment, a software application executing on the hybriddevice 124 may simulate the same communication link parameters andacquire feedback. This may be achieved through a graphical userinterface (GUI) interaction of some sort. An actual telephone call isnot required in this embodiment. The acquired feedback may be used bythe hybrid mobile device 124 to amend the user's handoff profile. Inaddition to or in lieu of, the acquired feedback may be sent to a callserver 102 that maintains user handoff profiles. The user may log in toan account associated with the service such that acquired feedback maybe linked to the proper user. Other embodiments are described andclaimed.

In various embodiments, the foregoing functionality may be enabled bycommunication link handoff (CLH) logic present on either or both of thecall server 102 and hybrid mobile device 124. For example, at least onemachine-readable medium may comprise a set of instructions that inresponse to being executed on a computing device cause the computingdevice to perform any of the functionality, methods and/or processesdescribed herein. In some embodiments, an apparatus may comprise aprocessor component, at least two radio frequency (RF) transceivers eachcapable of communicating with a call server over a separate network, andcommunication link handoff (CLH) logic to be executed by the processorcomponent to perform any of the functionality, methods and/or processesdescribed herein. In other embodiments, a system may comprise aprocessor component, memory coupled to the processor component at leasttwo radio frequency (RF) transceivers each capable of communicating witha call server over a separate network, one or more antennas coupled tothe at least two RF transceivers, and communication link handoff (CLH)logic to be executed by the processor component to perform any of thefunctionality, methods and/or processes described herein. Theembodiments are not limited in this respect.

Included herein is a set of flow charts and message diagramsrepresentative of exemplary methodologies for performing novel aspectsof the disclosed architecture. While, for purposes of simplicity ofexplanation, the one or more methodologies shown herein, for example, inthe form of a flow chart or flow diagram, are shown and described as aseries of acts, it is to be understood and appreciated that themethodologies are not limited by the order of acts, as some acts may, inaccordance therewith, occur in a different order and/or concurrentlywith other acts from that shown and described herein. For example, thoseskilled in the art will understand and appreciate that a methodologycould alternatively be represented as a series of interrelated states orevents, such as in a state diagram. Moreover, not all acts illustratedin a methodology may be required for a novel implementation.

FIG. 6A illustrates an example of a first logic flow. As shown in FIG.6A, the first logic flow includes a logic flow 600. Logic flow 600 maybe representative of some or all of the operations executed by one ormore logic, features, or devices described herein, such as any devices,systems, methods and/or techniques described above with references toFIGS. 1-5B for example. More particularly, logic flow 600 may beimplemented by CLH logic 340 of a hybrid mobile device 124 or callserver 102 in some embodiments. In various embodiments, the logic flow600 may be representative of some or all of the operations associatedwith obtaining and utilizing user feedback to establish or update ahandoff profile based on a live call between two end users. Otherembodiments are described and claimed.

In the illustrated example shown in FIG. 6A, the logic flow may includea call server 102 mediating a voice media channel connection between ahybrid mobile device and a second device at 602. For example, the voicemedia channel connection may comprise a communication link between ahybrid mobile device 124 and a call server 102 operable in an InternetProtocol (IP) based packet data network 101 and between the call server102 and a second communication device 114, 116, 118. For example, acommunication link may be established between hybrid mobile device 124,call server 102, and a second communication device 114, 116, 118 in someembodiments.

At 604, the logic flow may include a call server 102 receiving userfeedback pertaining to voice quality over the media channel during thecall. For example, the user feedback received during the communicationlink may indicate a lack of quality of the communication link. If, insome embodiments, a user determines that the quality of the VoIPcommunication link less than desired for a VoIP call, the user may,among other things, hold down the down volume button for a designatedperiod of time to provide feedback. The feedback itself may be sent overa parallel data channel between the hybrid mobile device 124 and thecall server 102. Such a parallel data channel may include an MQTTchannel, and/or a cellular data channel. Another mechanism for conveyingthe in-call user feedback to the call server 102 may be automaticallyconstruct and send an SMS message to the call server 102 using either atelephone number or SMS short code associated with the call server 102as the destination. Other feedback mechanisms on the hybrid mobiledevice 124 may be implemented including manipulating other buttons onthe housing of the first communication device and/or interaction with atouch screen display. The embodiments are not limited in this respect.

The logic flow may include the call server 102 and/or firstcommunication device determining a user quality tolerance threshold forcommunication link parameters based on the user feedback at 606. In someembodiments, this may include determining one or more communication linkparameters in response to the user feedback. The CLH logic on the hybridmobile device 124 or the call server 102 may be operative to monitor,measure and/or record the one or more VoIP communication link parameterssuch as jitter, latency, or RSSI. VoIP communication link parameter datamay be captured continuously throughout a call, not just when userfeedback is given.

At 608, the logic flow may include the call server 102 and/or hybridmobile device 124 updating a handoff profile for the hybrid mobiledevice 124 based on the user quality tolerance thresholds ofcommunication link parameters. In various embodiments, the CLH logic maybe operative to correlate the one or more communication link parametersto the lack of quality of the communication link. For example, the userfeedback may trigger the CLH logic to record the one or morecommunication link parameters in response to the user feedback,associate these parameters with less than desired quality of thecommunication link and update the handoff profile of the hybrid mobiledevice 124 based on the communication link parameters accordingly.

At 610 the logic flow may include the call server 102 forwarding a newhandoff profile to the hybrid mobile device 124 or the hybrid mobiledevice 124 updating its own handoff profile. For example, a new handoffprofile may be established based on the correlating and this new handoffprofile may be forwarded to the hybrid mobile device 124 from which theuser feedback originated. The logic flow at 612 may include updating thehybrid mobile device 124 with the new handoff profile. For example, oncereceived, the hybrid mobile device 124 may utilize the new handoffprofile to make handoff decisions moving forward. In embodiments wherethe hybrid mobile device 124 calculated its own new handoff profileusing CLH logic based on the user feedback, the hybrid mobile device 124may update the handoff profile itself. The process may be repeated asoften as desired. Other embodiments are described and claimed.

FIG. 6B illustrates an example of a second logic flow. As shown in FIG.6B, the second logic flow includes a logic flow 620. Logic flow 620 maybe representative of some or all of the operations executed by one ormore logic, features, or devices described herein, such as any devices,systems, methods and/or techniques described above with references toFIGS. 1-5B for example. More particularly, logic flow 620 may beimplemented by CLH logic 340 of a mobile device 124 and/or call server102 in some embodiments. In various embodiments, the logic flow 620 maybe representative of some or all of the operations associated withcreating a specific call (e.g. a test call) between a hybrid mobiledevice 124 and a call server 102 wherein the call server simulatescommunication link parameters and/or changes in communication linkparameters and solicits feedback to establish or update a handoffprofile. Other embodiments are described and claimed.

At 622 the logic flow may include the call server 102 and hybrid mobiledevice 124 establishing a voice media channel connection specifically togauge a user's tolerance to communication link parameters. For example,rather than establishing a link between the hybrid device 124 and thecall server 102 for the purpose of connecting the hybrid device 124 to asecond communication device to enable users of the devices tocommunicate, the communication link may instead be established forpurposes of a test call. More particularly, the logic flow at 624 mayinclude the call server 102 varying multiple communication linkparameters (e.g. packet loss, jitter, latency, etc.). For example, aspart of the test call, the call server 102 may vary and/or simulatevariance of one or more communication link parameters to enable a userof the hybrid mobile device 124 to experience the differences inconnection quality associated with the changes. The embodiments are notlimited in this respect.

The logic flow at 626 may include the call server 102 requesting userfeedback for each communication link parameter. In some embodiments, thecall server 102 may individual adjust each communication link parameterand request user feedback for each adjustment. For example, jitter maybe gradually increased until user feedback is received, then latency maybe gradually increased until user feedback is received and so on. Inother embodiments, different combinations of changes among the differentcommunication link parameters may be combined and the differentcombinations may each be adjusted until user feedback is received.

The call server 102 and/or hybrid mobile device 124 may determine a userquality tolerance threshold for each communication link parameter aspart of the logic flow at 628. For example, based on the changes to thecommunication link parameters and the resulting user feedback, the userquality tolerance threshold may be determined indicating a user'stolerance for each characteristic. Stated differently, the user qualitytolerance threshold may comprise the minimum quality that a user willtolerate for each communication link parameter, below which it may bedesirable to handoff a the VoIP communication link between the hybridmobile device 124 and the call server 102 to another network such as amobile carrier network 110.

At 630 the logic flow may include the call server 102 and/or the hybridmobile device 124 creating a handoff profile based on the user qualitytolerance threshold of the communication parameters. For example, thehandoff profile may be unique to a hybrid mobile device 124, a user of adevice, or a user of an account or may be shared across any number ofdevices, users or accounts. The handoff profile may comprise thresholdlevels for the various communication link parameters such that when oneor more of the communication link parameters dips below its thresholdlevel, initiation of a handoff of the communication link from the VoIPnetwork to an alternate network may be commenced.

The call server 102 may forward a new handoff profile to the hybridmobile device 124 at 632 in the logic flow and at 634 the logic mayinclude updating the hybrid mobile device 124 with the new handoffprofile. For example, once the handoff profile is established, it may beforwarded, via the call server 102 for example, to the hybrid mobiledevice 124 from which the user feedback originated. That originatinghybrid mobile device 124 may use that handoff profile moving forward tomake network and/or communication link handoff decisions. In embodimentswhere the hybrid mobile device 124 re-calculated the handoff profile, itmay update the handoff profile itself. Other embodiments are describedand claimed.

FIG. 6C illustrates an example of a third logic flow. As shown in FIG.6C, the third logic flow includes a logic flow 640. Logic flow 640 maybe representative of some or all of the operations executed by one ormore logic, features, or devices described herein, such as any devices,systems, methods and/or techniques described above with references toFIGS. 1-5B for example. More particularly, logic flow 640 may beimplemented by CLH logic 340 of a mobile device 124 in some embodiments.In various embodiments, the logic flow 640 may be representative of someor all of the operations associated with a call server simulatingcommunication link parameters or simulating communication linkparameters without involving the call server 102 and soliciting feedbackon a hybrid mobile device 124 to establish or update a handoff profilevia a dedicated software application or program running on the hybridmobile device 124 without the need to establish a test call or an actualconnection to another device such as the call server 102. Otherembodiments are described and claimed.

In various embodiments, the logic flow at 642 may include a user openingan application executing on a hybrid mobile device 124 specifically togauge the user's tolerance to communication link parameters andcommunication link parameter changes. For example, the application(“app”) may comprise an application, software program or other logicstored on hybrid mobile device 124 and used for purposes of calibratinga handoff profile for the user and/or the hybrid mobile device 124.While described in terms of an application being opened by a user, theembodiments are not limited in this respect. In some embodiments, theapplication may be arranged to run automatically when a hybrid mobiledevice 124 is activated, when a hybrid mobile device 124 is powered onand/or whenever the hybrid mobile device 124 detects a new network. Theembodiments are not limited in this respect.

At 644 the logic flow may include the application simulating and varyingmultiple communication link parameters (e.g. packet loss, jitter,latency, etc.). For example, rather than establish a real communicationlink or a test communication link, the application may be operative toplay back an audio signal that varies in a manner that simulatesvariances in one or more communication link parameters. The user mayprovide feedback for each communication link parameter as part of thelogic flow at 646. For example, as the application simulates thevariations in the communication link parameters, the user may beinstructed to listen and to provide feedback when the audio signal isnot of an acceptable quality.

In some embodiments, the logic flow at 648 may include the applicationdetermining a user feedback tolerance threshold for each communicationlink parameter. As described above, the user feedback tolerancethreshold may be determined based on the user feedback and one or moreof the communication link parameters at the time of the user feedback toensure that a handoff is initiated when one or more of the communicationlink parameters drop below the threshold, resulting in potentially poorconnection quality.

At 650 the logic flow may include the application creating a handoffprofile based on the user quality tolerance threshold of thecommunication link parameters and at 652 the logic flow may include thehybrid mobile device 124 being updated with the new handoff profile. Forexample, once the handoff profile is established by the application, itmay be stored on the hybrid mobile device 124 containing and/orexecuting the application and on which the user feedback was received.The hybrid mobile device 124 may use that handoff profile moving forwardto make network and/or communication link handoff decisions. Otherembodiments are described and claimed.

FIG. 6D illustrates an example of a fourth logic flow. As shown in FIG.6D, the fourth logic flow includes a logic flow 660. Logic flow 660 maybe representative of some or all of the operations executed by one ormore logic, features, or devices described herein, such as any devices,systems, methods and/or techniques described above with references toFIGS. 1-5B for example. More particularly, logic flow 660 may beimplemented by CLH logic 340 of a portion of a call server 102 in someembodiments. Alternatively, a separate web-server may be stood up justfor this purpose. In various embodiments, the logic flow 660 may berepresentative of some or all of the operations associated with a callserver simulating communication link parameters or communication linkparameters being simulated without involving the call server 102 whereinfeedback is solicited via a website or web browser that is operative toact as a substitute for the hybrid mobile device 124 to establish orupdate a handoff profile without the need to establish a test call or anactual connection to a call server 102 and also without the need topossess or involve the hybrid mobile device 124. Other embodiments aredescribed and claimed.

In various embodiments, the logic flow at 662 may include a usernavigating to a website linked with a hybrid mobile device 124 servicespecifically to gauge the user's tolerance to communication linkparameters. For example, a website, web server or other server availablevia the Internet may be accessible by a user or a prospective user of ahybrid mobile device 124. This website may be operative to present oneor more communication link parameters and/or simulate a connection thatthe user may utilize for establishing communication connections with ahybrid mobile device 124. Other embodiments are described and claimed.

At 664 the logic flow may include the user providing authenticationinformation to link a session to a specific hybrid mobile deviceaccount. For example, a user may log in to the website to access anexisting account with a service provider or may be prompted to create anew account if they do not already have an account. In variousembodiments the logic flow may include the website simulating and/orvarying multiple VoIP communication link parameters (e.g. packet loss,jitter, latency, etc.) at 668. For example, and as recited above withrespect to logic flow 640, rather than establish a real communicationlink or a test communication link, the website may be operative to playback audio signals that vary in a manner that simulates variances in oneor more VoIP communication link parameters. The user may providefeedback for each communication link parameter as part of the logic flowat 670. For example, as the website simulates the variations in thecommunication link parameters, the user may be instructed to listen andto provide feedback when the audio signal is not of an acceptablequality.

In various embodiments, at 672 the logic flow may include the websitedetermining a user feedback tolerance threshold for each VoIPcommunication link parameter, at 674 the logic flow may include thewebsite creating a handoff profile based on the user quality tolerancethreshold of communication link parameters, at 676 the logic flowincludes the website forwarding the handoff profile to a call server 102and/or a hybrid mobile device 124 and at 678 the logic flow includes ahybrid mobile device 124 being updated with the new handoff profile. Theuser feedback tolerance threshold may be determined based on the userfeedback and one or more of the communication link parameters at thetime of the user feedback. Similarly, the handoff profile may beadditionally modified on VoIP communication link parameters obtainedthrough monitoring subsequent calls and not necessarily through userfeedback to ensure that a handoff is initiated for the user of theassociated account when one or more of the VoIP communication linkparameters drop below the threshold, resulting in potentially poorconnection quality. In various embodiments, once the handoff profile isestablished by the website, it may be associated with a user accountbased on the authentication information. The call server 102 or hybridmobile device 124 may use that handoff profile moving forward to makenetwork and/or communication link handoff decisions for that user and/orthe handoff profile may be forwarded to a hybrid mobile device 124associated with the user's account and provisioned on that hybrid mobiledevice 124. Other embodiments are described and claimed.

FIG. 6E illustrates an example of a fifth logic flow. As shown in FIG.6E, the fifth logic flow includes a logic flow 680. Logic flow 680 maybe representative of some or all of the operations executed by one ormore logic, features, or devices described herein, such as any devices,systems, methods and/or techniques described above with references toFIGS. 1-5B for example. More particularly, logic flow 680 may beimplemented by CLH logic 340 of a call server 102 in some embodiments.In various embodiments, the logic flow 680 may be representative of someor all of the operations associated with obtaining and utilizing userfeedback from multiple users and/or multiple hybrid mobile devices 124to establish or update a community handoff profile. Other embodimentsare described and claimed.

At 682 the logic flow may include the call server 102 and/or web servercollecting communication link parameter tolerance thresholds formultiple users. For example, using any one or more of theabove-described methods, communication link parameter tolerancethresholds may be gathered for multiple users. The logic flow at 684 mayinclude the communication link parameter tolerance thresholds for themultiple users being processed to determine average tolerance thresholdsfor each communication link parameter. For example, the threshold foreach parameter (e.g. jitter, latency, interactions and transformations,etc.) may be averaged across any number of the received communicationlink parameter tolerance thresholds. In various embodiments, at 686 thelogic flow may include averaging the tolerance thresholds for eachcommunication link parameter to create a community default handoffprofile. For example, the community default handoff profile may comprisea combination of preferences for any number of users that are used toestablish baseline thresholds for an entire community of users, ratherthan relying on device or user specific thresholds. Averaging is but oneembodiment for obtaining tolerance thresholds. Other embodiments fordetermining tolerance thresholds for each communication link parameterinclude, but are not limited to, weighted averages, trimmed averages,medians, quantiles, and combinations thereof.

The logic flow at 688 may include the community default handoff profilebeing stored in a call server 102 and/or a web server associated withone or more user accounts. For example, once established the communitydefault handoff profile may be stored on a web server or call server 102used by the one or more devices to establish communication connections.In some embodiments, the logic flow at 690 may include the communitydefault handoff profile being provisioned on new hybrid mobile devices124 and/or sent to existing hybrid mobile devices 124. For example, asnew hybrid mobile devices 124 are added to or associated with the callserver 102, these hybrid mobile devices 124 may be provisioned with thecommunity default handoff profile. Similarly, existing hybrid mobiledevices 124 already associated with the call server may be updated withthe newly established or updated community default handoff profile.Other embodiments are described and claimed.

FIG. 7A illustrates an example of a sixth logic flow. Logic flow 700 maybe representative of some or all of the operations executed by one ormore logic, features, or devices described herein, such as any devices,systems, methods and/or techniques described above with references toFIGS. 1-5B for example. More particularly, logic flow 700 may beimplemented by CLH logic 340 of a hybrid mobile device 124 or callserver 102 in some embodiments. In addition, the logic flows in FIGS.7A-7D may be implemented by a separate computer server such that aresulting statistical model for a handoff profile may be loaded onto andexecuted for predictions by the hybrid mobile device 124 and/or the callserver 102 for real-time use. In various embodiments, the logic flow 700may be representative of some or all of the operations associated withcrafting a logistic regression statistical model functioning as ahandoff profile. The logistic regression statistical model may be usedfor quality predictions on a real-time audio packet stream to determineif the VoIP channel currently in use should be abandoned in favor of analternate communication link. Other embodiments are described andclaimed.

The logic flow 700 may obtain a time-lined data set of multiple VoIPcommunication link parameters from VoIP audio streams involving aparticular hybrid mobile device 124 at block 702. In addition, thetimeline for the obtained data set may further include points of userinput specifying a subjective indication of acceptable and/or poorquality of the audio stream. For example, a user may establish a VoIPconnection between a hybrid mobile device 124 and an IP access point 120to be used for a VoIP telephony call. In one embodiment, theaforementioned VoIP connection may be made specifically as a testconnection with a call server to obtain the time-lined data set of VoIPcommunication link parameters. In another embodiment, the aforementionedVoIP connection may be part of an actual call during which the userprovides real-time feedback pertaining to call quality to obtain thetime-lined data set of VoIP communication link parameters. It should benoted that when a user provides feedback pertaining to VoIP callquality, there is a slight lag between the actual VoIP

communication link parameter measurements and the time it takes for theuser's response to those parameters to be registered at a servercollecting such data. Thus, the server may intentionally shift thetimeline of the feedback backwards along the packet data stream by somepre-determined interval to reflect such a lag. Doing so increases theaccuracy of the user feedback by more accurately linking it with theVoIP communication link parameter settings that caused the feedback.

The result of block 702 is a time-lined data set of multiple VoIPcommunication link parameters from VoIP audio streams involving aparticular hybrid mobile device 124 and a corresponding judgment ofacceptable or poor quality at any given point along the continuum of thetime-lined data set. In block 704, a statistical model known as alogistic regression model may be fit to the data set of multiple VoIPcommunication link parameters to determine a set of coefficients foreach of the multiple VoIP communication link parameters. Some of theparameters used in the statistical model may be a result oftransformations and/or two-way or higher order interactions from theoriginal VoIP parameters. As described earlier, a set of VoIPcommunication link parameters may include, but are not limited to, anRSSI between the hybrid mobile device and an IP access point, a linkspeed between the hybrid mobile device and an IP access point, jitter,the number of dropped packets in a packet data stream, the number ofholes in a packet data stream (e.g., if data is duplicated or lost, ahole may exist in the byte stream), the average hole size, and themaximum hole size. Examples of transformed parameters may be theinteraction between RSSI number_of_holes, or the interaction of RSSI andthe natural logarithm of jitter, log(jitter). There may be additionaltransformed parameters as well, including any number of applications oftransformations and interactions to parameters and combinations thereofincluding interactions of possibly transformed parameters.

The logic flow 700 may fit a logistic regression statistical model tothe data set obtained in block 702 at block 704. The logistic regressionstatistical model may determine a set of coefficients to apply to eachof the multiple VoIP communication link parameters and transformedparameters. The coefficients, in turn, may be used in producing a rawscore indicative of overall VoIP audio quality at block 704 with alinear combination of the coefficients and multiple real-time VoIPcommunication link parameters and transformed parameters. The raw scorethreshold may be constructed in block 706 such that subsequent scores ator above the raw score threshold calculated from real-time data areindicative of poor overall audio quality. The raw score threshold may bedetermined by choosing a value such that the weighted number of truepositives (where the model correctly predicts poor overall audio qualityas subjectively rated by a user) and true negatives (where the modelcorrectly predicts acceptable overall audio quality as subjectivelyrated by a user) are appropriately balanced for the training data set.

The coefficients associated with the logistic regression statisticalmodel may be determined in a computer server equipped to perform suchcalculations. The computer server may be independent of the call server102 and/or the hybrid mobile device 124. Once computed, the coefficientsmay be loaded into the communication link handoff logic 340 of thehybrid mobile device 124.

FIG. 7B illustrates an example of a seventh logic flow. Logic flow 720may be representative of some or all of the operations executed by oneor more logic, features, or devices described herein, such as anydevices, systems, methods and/or techniques described above withreferences to FIGS. 1-5B for example. More particularly, logic flow 720may be implemented by CLH logic 340 of a hybrid mobile device 124 orcall server 102 in some embodiments.

FIG. 7B describes a logic flow 720 for processing real-time VoIP audiodata to determine if a handoff from a VoIP communication link to analternate communication link is warranted. The real-time VoIP audiostream may be segmented into discrete pre-determined time intervals. Inblock 722, VoIP audio data for multiple VoIP communication linkparameters may be obtained for a current time interval by thecommunication link handoff logic 340 of the hybrid mobile device 124,for instance. The communication link handoff logic 340 of the hybridmobile device 124 may perform an initial check of the link speedparameter and the jitter parameter. In decision block 724, if bothparameters satisfy the pre-determined threshold inequalities, the audioquality is deemed acceptable at block 726 and logic flow control returnsto block 722 to obtain the next set of VoIP audio data for the next timeinterval. If either the link speed or jitter fail the initial inequalitycheck, control is passed to a second decision block 728 in whichadditional VoIP communication link parameters are evaluated. In block728, the number of holes (num_holes), jitter, and RSSI are compared toadditional respective threshold values. Note that the jitter thresholdin decision block 728 need not be the same as the jitter threshold indecision block 724. If any of the three parameters in decision block 728satisfy the pre-determined threshold inequalities, the audio quality isdeemed poor at block 730 and the logic flow initiates a handoff from theVoIP communication link to an alternative communication link. If allthree of the parameters in decision block 728 fail the respectivepre-determined threshold inequality checks, an audio quality raw scoreis determined at block 732 using the coefficients obtained from thelogistic regression model as applied to the current time interval dataof block 722. In other words, the coefficients determined in logic flow700 of FIG. 7A are applied to the current time-interval VoIP networkparameter data to obtain a raw score for the current time-interval VoIPnetwork parameter data.

At decision block 734, it is determined whether the current audioquality raw score for the current time-interval VoIP network parameterdata calculated in block 732 is at or above the raw score thresholdcalculated in block 704 of FIG. 7A. If it is determined that the audioquality raw score calculated in block 732 is less than the raw scorethreshold calculated in block 704 of FIG. 7A as per the comparisonperformed at decision block 734, the audio quality is deemed acceptableat block 726 and logic flow control returns to block 722 to obtain thenext set of VoIP audio data for the next time interval. On the otherhand, if it is determined that the audio quality raw score calculated inblock 732 is equal to or greater than the raw score threshold calculatedin block 704 of FIG. 7A as per the comparison performed at decisionblock 734, control may be passed to a second decision block 736 todetermine if the audio quality raw score for the immediately precedingtime interval is also equal to or greater than the threshold raw score.If so, the audio quality is deemed poor at block 730 and the logic flowinitiates a handoff from the VoIP communication link to an alternativecommunication link. If not, the audio quality is deemed acceptable atblock 726 and logic flow control returns to block 722 to obtain the nextset of VoIP audio data for the next time interval.

FIGS. 7A-7B are based on a particular type of statistical model known aslogistic regression modeling. FIGS. 7C-7D are based on more generalizedforms of statistic modeling. Some examples include, but are not limitedto, decision trees, random forests, and kernel regression andclassification.

FIG. 7C illustrates an example of an eighth logic flow. Logic flow 740may be representative of some or all of the operations executed by oneor more logic, features, or devices described herein, such as anydevices, systems, methods and/or techniques described above withreferences to FIGS. 1-5B for example. More particularly, logic flow 740may be implemented by CLH logic 340 of a hybrid mobile device 124 orcall server 102 in some embodiments. In various embodiments, the logicflow 740 may be representative of some or all of the operationsassociated with crafting a statistical model based on a training set ofdata that functions as a handoff profile in a telecommunications systemwhen fit to a set of real-time data. The statistical model may be fit toa real-time audio packet stream to determine if the VoIP channelcurrently in use should be abandoned in favor of an alternatecommunication link. Other embodiments are described and claimed.

The logic flow 740 may obtain a time-lined data set of multiple VoIPcommunication link parameters from VoIP audio streams involving aparticular hybrid mobile device 124 at block 742. In addition, thetimeline for the obtained data set may further include points of userinput specifying a subjective indication of acceptable and/or poorquality of the audio stream. For example, a user may establish a VoIPconnection between a hybrid mobile device 124 and an IP access point 120to be used for a VoIP telephony call. In one embodiment, theaforementioned VoIP connection may be made specifically as a testconnection with a call server to obtain the time-lined data set of VoIPcommunication link parameters. In another embodiment, the aforementionedVoIP connection may be part of an actual call during which the userprovides real-time feedback pertaining to call quality to obtain thetime-lined data set of VoIP communication link parameters. It should benoted that when a user provides feedback pertaining to VoIP callquality, there is a slight lag between the actual VoIP communicationlink parameter measurements and the time it takes for the user'sresponse to those parameters to be registered at a server collectingsuch data. Thus, the server may intentionally shift the timeline of thefeedback backwards along the packet data stream by some pre-determinedinterval to reflect such a lag. Doing so increases the accuracy of theuser feedback by more accurately linking it with the VoIP communicationlink parameter settings that caused the feedback.

The result of block 742 is a time-lined data set of multiple VoIPcommunication link parameters from VoIP audio streams involving aparticular hybrid mobile device 124 and a corresponding judgment ofacceptable or poor quality at any given point along the continuum of thetime-lined data set. In block 744, a statistical model may be fit to thedata set of multiple VoIP communication link parameters toinstantaneously estimate a probability of poor overall VoIP audioquality. Some of the parameters used in the statistical model may be aresult of transformations and/or two-way or higher order interactionsfrom the original VoIP parameters. As described earlier, a set of VoIPcommunication link parameters to be statistically modeled may include,but are not limited to, an RSSI between the hybrid mobile device and anIP access point, a link speed between the hybrid mobile device and an IPaccess point, jitter, the number of dropped packets in a packet datastream, the number of holes in a packet data stream (e.g., if data isduplicated or lost, a hole may exist in the byte stream), the averagehole size, the maximum hole size, and transformed parameters. Examplesof transformed parameters may be the interaction between RSSInumber_of_holes, or the interaction of RSSI and the natural logarithm ofjitter, log(jitter). There may be additional transformed parameters aswell, including any number of applications of transformations andinteractions to parameters and combinations thereof.

The statistical model may be determined in a computer server equippedand/or programmed to perform such calculations. The computer server maybe independent of the call server 102 and/or the hybrid mobile device124. Once computed, the statistical model may be loaded into thecommunication link handoff logic 340 of the hybrid mobile device 124.Once loaded, the model may be used to predict instantaneous overall VoIPaudio quality with discrete sets of real-time VoIP network parameterdata.

FIG. 7D illustrates an example of a ninth logic flow. Logic flow 750 maybe representative of some or all of the operations executed by one ormore logic, features, or devices described herein, such as any devices,systems, methods and/or techniques described above with references toFIGS. 1-5B for example. More particularly, logic flow 750 may beimplemented by CLH logic 340 of a hybrid mobile device 124 or callserver 102 in some embodiments.

FIG. 7D describes a logic flow 750 for processing real-time VoIP audiodata to determine if a handoff from a VoIP communication link to analternate communication link is warranted. The real-time VoIP audiostream may be segmented into discrete pre-determined time intervals. Inblock 752, VoIP audio data for multiple VoIP communication linkparameters may be obtained for a current time interval by thecommunication link handoff logic 340 of the hybrid mobile device 124,for instance. The communication link handoff logic 340 of the hybridmobile device 124 may perform an initial check of the link speedparameter and the jitter parameter. In decision block 754, if bothparameters satisfy the pre-determined threshold inequalities, the audioquality is deemed acceptable at block 756 and logic flow control returnsto block 752 to obtain the next set of VoIP audio data for the next timeinterval. If either the link speed or jitter fail the initial inequalitycheck, control is passed to a second decision block 758 in whichadditional VoIP communication link parameters are evaluated. In block758, the number of holes (num_holes), jitter, and RSSI are compared toadditional respective threshold values. Note that the jitter thresholdin decision block 758 need not be the same as the jitter threshold indecision block 754. If any of the three parameters in decision block 758satisfy the pre-determined threshold inequalities, the audio quality isdeemed poor at block 760 and the logic flow initiates a handoff from theVoIP communication link to an alternative communication link. If allthree of the parameters in decision block 758 fail the respectivepre-determined threshold inequality checks, a statistical model may befit to the current VoIP audio data set of multiple VoIP communicationlink parameters obtained in block 752.

At decision block 764, an outcome of the statistical model is determinedthat yields an estimate as to whether the overall quality of the VoIPaudio data is acceptable or poor. If it is determined that the overallVoIP audio is acceptable as per the outcome of decision block 764, theaudio quality is deemed acceptable at block 756 and logic flow controlreturns to block 752 to obtain the next set of VoIP audio data for thenext time interval. On the other hand, if it is determined that theoverall VoIP audio is poor as per the outcome of decision block 764,control may be passed to a second decision block 766 to determine ifthere is a pattern in predicted poor audio, as determined by thestatistical model, to suggest overall poor audio quality in the VoIPcommunication link. If so, the audio quality is deemed poor at block 760and the logic flow initiates a handoff from the VoIP communication linkto an alternative communication link. If not, the audio quality isdeemed acceptable at block 756 and logic flow control returns to block752 to obtain the next set of VoIP audio data for the next timeinterval.

FIG. 8 illustrates an embodiment of a first storage medium. As shown inFIG. 8, the first storage medium includes a storage medium 800. Storagemedium 800 may comprise an article of manufacture. In some examples,storage medium 800 may include any non-transitory computer readablemedium or machine-readable medium, such as an optical, magnetic orsemiconductor storage. Storage medium 800 may store various types ofcomputer executable instructions, such as instructions to implement oneor more of logic flows 600, 620, 640, 660, 680, 700, 720, 740 and/or750. Examples of a computer readable or machine readable storage mediummay include any tangible media capable of storing electronic data,including volatile memory or non-volatile memory, removable ornon-removable memory, erasable or non-erasable memory, writeable orre-writeable memory, and so forth. Examples of computer executableinstructions may include any suitable type of code, such as source code,compiled code, interpreted code, executable code, static code, dynamiccode, object-oriented code, visual code, and the like. The examples arenot limited in this context.

Some examples may be described using the expression “in one example” or“an example” along with their derivatives. These terms mean that aparticular feature, structure, or characteristic described in connectionwith the example is included in at least one example. The appearances ofthe phrase “in one example” in various places in the specification arenot necessarily all referring to the same example.

Some examples may be described using the expression “coupled”,“connected”, or “capable of being coupled” along with their derivatives.These terms are not necessarily intended as synonyms for each other. Forexample, descriptions using the terms “connected” and/or “coupled” mayindicate that two or more elements are in direct physical or electricalcontact with each other. The term “coupled,” however, may also mean thattwo or more elements are not in direct contact with each other, but yetstill co-operate or interact with each other.

It is emphasized that the Abstract of the Disclosure is provided tocomply with 37 C.F.R. Section 1.72(b), requiring an abstract that willallow the reader to quickly ascertain the nature of the technicaldisclosure. It is submitted with the understanding that it will not beused to interpret or limit the scope or meaning of the claims. Inaddition, in the foregoing Detailed Description, it can be seen thatvarious features are grouped together in a single example for thepurpose of streamlining the disclosure. This method of disclosure is notto be interpreted as reflecting an intention that the claimed examplesrequire more features than are expressly recited in each claim. Rather,as the following claims reflect, inventive subject matter lies in lessthan all features of a single disclosed example. Thus the followingclaims are hereby incorporated into the Detailed Description, with eachclaim standing on its own as a separate example. In the appended claims,the terms “including” and “in which” are used as the plain-Englishequivalents of the respective terms “comprising” and “wherein,”respectively. Moreover, the terms “first,” “second,” “third,” and soforth, are used merely as labels, and are not intended to imposenumerical requirements on their objects.

What is claimed is:
 1. At least one machine-readable non-transitorymedium comprising a set of instructions that in response to beingexecuted on a computing device cause the computing device to: receiveuser feedback comprising perceived VoIP audio quality correlated with aplurality of VoIP communication link parameters for an ongoing packetdata communication link between a hybrid mobile device and a callserver; and fit a statistical model to the user feedback training dataset, the statistical model operative to instantaneously estimate anoutcome associated with VoIP audio quality when fit to a subsequent dataset of VoIP communication link parameters wherein the outcome of fittingthe statistical model to subsequent data sets of VoIP communication linkparameters yields either acceptable or poor VoIP audio quality, whereinthe VoIP communication link parameters comprising at least two of: areceived signal strength (RSSI) between the hybrid mobile device and anIP access point, a link speed between the hybrid mobile device and an IPaccess point, jitter, latency, the number of dropped packets in a packetdata stream, the number of holes in a packet data stream (num holes),the average hole size, the maximum hole size, and transformedparameters.
 2. The at least one non-transitory machine-readable mediumof claim 1, comprising instructions that in response to being executedon the computing device cause the computing device to: createtransformed VoIP communication link parameters by applying mathematicalfunctions to one or more VoIP communication link parameters, themathematical functions including translation, negation, summation,multiplication, power functions, logarithms, exponentiation, and stepfunctions such that the resulting transformed parameters are notidentical to any individual VoIP communication link parameter; andre-determine the statistical model to include the transformed VoIPcommunication link parameters.
 3. The at least one machine-readablenon-transitory medium of claim 1, comprising instructions that inresponse to being executed on the computing device cause the computingdevice to: shift the received user feedback backwards along the packetdata stream by a pre-determined time interval to compensate for a lagbetween a user's observation of the VoIP communication link parametersand the user's sending of the observed VoIP communication linkparameters.
 4. An apparatus, comprising: a processor component;communication link handoff (CLH) logic to be executed by the processorcomponent to: receive user feedback comprising perceived VoIP audioquality correlated with a plurality of VoIP communication linkparameters for an ongoing packet data communication link between ahybrid mobile device and a call server; and fit a statistical model tothe user feedback training data set, the statistical model operative toinstantaneously estimate an outcome associated with VoIP audio qualitywhen fit to a subsequent data set of VoIP communication link parameterswherein the outcome of fitting the statistical model to subsequent datasets of VoIP communication link parameters yields either acceptable orpoor VoIP audio quality; wherein the VoIP communication link parameterscomprising at least two of: a received signal strength (RSSI) betweenthe hybrid mobile device and an IP access point, a link speed betweenthe hybrid mobile device and an IP access point, jitter, latency, thenumber of dropped packets in a packet data stream, the number of holesin a packet data stream (num holes), the average hole size, the maximumhole size, and transformed parameters.
 5. The apparatus of claim 4, theCLH logic executed by the processor component further operative to:create transformed VoIP communication link parameters by applyingmathematical functions to one or more VoIP communication linkparameters, the mathematical functions including translation, negation,summation, multiplication, power functions, logarithms, exponentiation,and step functions such that the resulting transformed parameters arenot identical to any individual VoIP communication link parameter; andre-determine the statistical model to include the transformed VoIPcommunication link parameters.
 6. The apparatus of claim 5, thestatistical model comprising a logistic regression model operative to:determine a coefficient for each of the individual and/or transformedVoIP communication link parameters; and calculate an audio qualitythreshold raw score comprised of the sum of each individual and/ortransformed VoIP communication link parameter multiplied by itsrespective coefficient.
 7. The apparatus of claim 4, the communicationlink handoff (CLH) logic to be executed by the processor component to:shift the received user feedback backwards along the packet data streamby a pre-determined time interval to compensate for a lag between auser's observation of the VoIP communication link parameters and theuser's sending of the observed VoIP communication link parameters.
 8. Acomputer implemented method operative on a processor component, themethod comprising: receiving user feedback comprising perceived VoIPaudio quality correlated with a plurality of VoIP communication linkparameters for an ongoing packet data communication link between ahybrid mobile device and a call server; and fitting a statistical modelto the user feedback training data set, the statistical model operativeto instantaneously estimate an outcome associated with VoIP audioquality when fit to a subsequent data set of VoIP communication linkparameters wherein the outcome of fitting the statistical model tosubsequent data sets of VoIP communication link parameters yields eitheracceptable or poor VoIP audio quality; wherein the VoIP communicationlink parameters comprising at least two of: a received signal strength(RSSI) between the hybrid mobile device and an IP access point, a linkspeed between the hybrid mobile device and an IP access point, jitter,latency, the number of dropped packets in a packet data stream, thenumber of holes in a packet data stream (num holes), the average holesize, the maximum hole size, and transformed parameters.
 9. The methodof claim 8, wherein the statistical model comprises a logisticregression model and further comprising: creating transformed VoIPcommunication link parameters by applying mathematical functions to oneor more VoIP communication link parameters, the mathematical functionsincluding translation, negation, summation, multiplication, powerfunctions, logarithms, exponentiation, and step functions such that theresulting transformed parameters are not identical to any individualVoIP communication link parameter; and determining the logisticregression model to include the transformed VoIP communication linkparameters.
 10. The method of claim 9, further comprising: determining acoefficient for each of the individual and/or transformed VoIPcommunication link parameters; and calculating an audio qualitythreshold raw score comprised of the sum of each individual and/ortransformed VoIP communication link parameter multiplied by itsrespective coefficient.
 11. The method of claim 8, further comprising:shifting the received user feedback backwards along the packet datastream by a pre-determined time interval to compensate for a lag betweena user's observation of the VoIP communication link parameters and theuser's sending of the observed VoIP communication link parameters.